At POS MARTT, we are committed to providing you with the best shopping experience and top-notch customer service. To ensure your satisfaction with your purchases, we have outlined our Shipping and Return Policy below.
Shipping Policy:
Fast and Reliable Delivery: We strive to process and ship all orders as quickly as possible. Once your order is confirmed, it will be dispatched from our warehouse at the earliest.
Shipping Options: We offer various shipping options to cater to your specific needs, including standard shipping and expedited shipping. Shipping fees may vary based on your chosen method and location.
Tracking Information: Once your order is shipped, we will provide you with a tracking number, allowing you to monitor the delivery status of your package.
Delivery Time: The estimated delivery time will depend on your location and chosen shipping method. Please refer to the shipping details during the checkout process for more accurate information.
Return Policy:
7-Day Return Window: We understand that sometimes, you may change your mind or encounter issues with your purchase. Therefore, we offer a hassle-free 7-day return policy, starting from the date of delivery.
Product Eligibility: To be eligible for a return, the product must be in its original condition, unused, undamaged, and with all the accessories and packaging included.
Return Process: If you wish to initiate a return, kindly contact our dedicated support team within the 7-day return window. Our team will assist you in issuing a Return Merchandise Authorization (RMA) and provide you with the necessary instructions for the return process.
Return Shipping: The customer will be responsible for the shipping costs incurred during the return process, except in cases where the product received was damaged, defective, or incorrect.
Warehouse Address: Once the RMA is issued, we will share the specific warehouse address where you can return the product securely.
Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets the return policy criteria. Once approved, we will proceed with the refund process. Please note that it may take several business days for the refund to be reflected in your original payment method.
Restocking Fee: Please be aware that a restocking fee of 20% will be applicable for all eligible returns. This fee covers the cost of inspecting, processing, and restocking the returned product. The restocking fee will be deducted from the refund amount.
Non-Refundable Consumables: Kindly note that consumable items, such as thermal paper rolls, printer ink cartridges, and other accessories, are non-refundable. Due to their nature, we cannot accept returns on these items for hygiene and quality reasons. We encourage you to carefully review the product specifications before purchasing consumables to ensure compatibility with your devices.
Product Inspection: To ensure the fairness and integrity of our return process, all returned products will undergo a thorough inspection by our team. The product must meet the specified return policy criteria to be eligible for a refund.
Return Packaging: When returning a product, please ensure that it is securely packaged to prevent any damage during transit. We recommend using the original packaging, if possible, to ensure the product's safe return.
Return Window: As mentioned earlier, the 7-day return window begins from the date of delivery. Please make sure to initiate the return process within this timeframe to be eligible for a refund.
Refund Process Time: After the returned product passes the inspection and meets the return policy criteria, we will proceed with the refund process. It may take several business days for the refund to be processed and reflected in your original payment method.
Contact Us:
If you have any questions or need assistance with the return process, don't hesitate to contact our dedicated customer support team. You can reach us via:
- Email: sales@posmartt.com.au
- Phone: 1300 519 858
Note: This Return Policy, including the restocking fee and non-refundable consumables clause, is designed to ensure the smooth and fair handling of returns. We encourage you to review the policy thoroughly before making a purchase. In case of any doubts or queries, please don't hesitate to reach out to our customer support team for clarification.
At POS MARTT, we are committed to providing transparent and customer-friendly policies to serve you better. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in adhering to our Return Policy.
Note: This Return Policy, along with the restocking fee and non-refundable consumables clause, is subject to change. Any updates will be communicated on our website. Please refer to the latest version before initiating any returns.